Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse or misuse (unless otherwise decided by your doctor).
Patient Information
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HotDoc Payments
Why is our clinic using HotDoc Payments?
We use HotDoc to securely process payment for your appointments. What’s more, it provides added convenience for patients who prefer to book and pay online, with an option to save details for your next consultation. For our current fees, please refer to the Fees section below.Do I need to pay upfront for my appointment?
You will be asked to add your card details at the time of booking. We will wait until after your consultation to collect the full payment. You may see a temporary charge of US$1 where we validate your card but this money is refunded right away. The full payment will be taken once the Doctor finalises your consultation.
Our clinic also sends payment requests via SMS for outstanding accounts. In this case, you will be sent an SMS requesting payment with a HotDoc link attached to process your payment.How do I claim my Medicare rebate?
Our clinic will process your Medicare rebate via patient claiming.Does HotDoc store my card details?
No. The financial organisations we partner with and trust to verify and store your card details are called Stripe, Pin Payments and Spreedly. They are accredited by the Payment Card Industry – Data Security Standards (PCI-DSS) and are Level 1 certified. For more information, please see HotDoc Payments Security.Can HotDoc see my card details?
No. Your card details, expiry, CVV codes and data are not visible to HotDoc nor the practice, and we do not collect or store these details.Why was US$1 charged to my card after I added a payment method?
When you add a payment method there will be a US$1 pending charge processed on your card. In all cases, you will never be charged the amount as this is a temporary pre-authorisation in order for the financial organisations that we partner with to verify your card details.How can I request a refund?
HotDoc does not process refunds. Please contact our clinic for a refund.How do I add or delete my payment details?
Log into your HotDoc account or Partnered Health APP, view your account details and update as required.If you would like to read more about how HotDoc handles security as well as your personal information, please view HotDoc security page and privacy policy. To see how HotDoc financial providers handle security and privacy, please view the links below:
Pin Payments Security / Pin Payments Privacy
Spreedly Security / Spreedly PrivacyYou can also check out HotDoc payment security FAQs for more information:
Payments Security FAQs
Patient Privacy and Security
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Fees
Para Hills Clinic is a mixed billing practice. Our fees effective 1 March 2023 are as follows:
Consults Item Number Full Payment Fee Medicare Rebate Out of Pocket Expense Level A Brief 3 $38.20 $18.20 $20.00 Level B Standard 23 $69.75 $39.75 $30.00 Level C Long 36 $106.95 $76.95 $30.00 Level D Prolonged 44 $143.3 $113.30 $30.00 Antenatal Consult 16500 $69.85 $49.85 $20.00 After Hours (after 1pm Saturday and all day Sunday) AH Level A Brief 5000 $60.85 $30.65 $30.00 AH Level B Standard 5020 $81.80 $51.80 $30.00 AH Level C Long 5040 $118.80 $88.80 $30.00 AH Level D Prolonged 5060 $154.50 $124.50 $30.00 Gap fees will apply to all patients except in the following circumstances:
Week days 8.30am to 6.00pm
- Under 16 years – no gap
- Pension / concession – no gap
Procedures, excisions, and dressings will incur separate fees. Bulk billing is available for concession card holders, DVA recipients, and under 18. Further information regarding fees for other consultations and procedures are available from reception.
We require accounts to be paid in full (Medicare fee and Gap fee) on the day of consultation. Payments can be made by cash, VISA, Mastercard and EFTPOS. In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility. Account/Credit Line will not be offered to private patients.
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Appointments
Standard consultation is usually 15 minutes. If you think you will need more time please advise the receptionist when you make your appointment. Please advise reception on your choice of doctor.
Some examples of appointments needing extra time:
- New patients / initial appointment
- Medicals eg work medicals
- Complex or multiple problems
- Initial antenatal visit
Provision is made for urgent appointments. If you need urgent assistance please let the receptionist know.
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Cancellation
If you are unable to keep your appointment, please let us know as soon as possible so that we can make the appointment available to someone else.
The expected notice period for cancellation without fee is:
Allied Health – 24 hours
General Practitioners and Nursing – 2 hoursIf patients miss an appointment, the clinician reserves the right to decline future appointments.
If you arrive late, it is at the Doctor’s discretion to decide if you will be seen for your appointment. The Doctor and the practice reserve the right enforce a cancellation fee of up to $50.00 or to deny further clinical care to a patient who does not show up for their consultation without having given prior notice.
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After Hours
You can book a telehealth consultation during the After Hours period by clicking here. Fees apply.
Our After Hours service should not be used in emergencies or life-threatening illnesses or injuries. If you require emergency assistance, call 000 for immediate help.
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Waiting Time
It can be difficult to always run to time as delays are sometimes unavoidable. If the doctor is running behind by more than 30 minutes we will try to let you know before your appointment time.
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Reminders and Practice Information
This practice provides some health screens and reminders; if you do not wish to be reminded please let staff know. A follow up appointment will be made for all patients for results of ordered tests.
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Privacy and Confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
Your medical records are personal and confidential. In this practice, they are kept on computer. We have put
in place effective security procedures which restrict access to records. Your records remain secure and
private. Your personal health information is only accessed by authorised staff and will not be released without your written consent. Only de-identified data may be used for research purposes. If you do not want
your record to be accessed please inform your doctor.We aim to provide high quality care that may involve other health professionals. For example, if
you have diabetes we may ask a diabetes educator to share your care. To do this effectively other health
professionals may need access to your records, but they will remain secure.A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
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Home Visits
Home visits are available to our regular patients where their condition prevents them from attending the practice. However, it may be possible to be seen earlier if you make your way to the practice. Where possible, requests for a home visit should be made before 10.00am. Please note that as a general rule home
visits are not available to patients living outside a 5 km radius of the surgery. Nursing Home visits can be arranged as necessary. -
Prescriptions
Please note that scripts for blood pressure or contraception medications will not be supplied without a consult. If your request is urgent, only one month’s supply will be issued, and an appointment must be made with your doctor.
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Referrals
A referral is required when you see a specialist for you to obtain the full Medicare rebate. It is important that you see your doctor for a referral BEFORE you see the specialist as it is illegal for the doctor to back date your referral. Referrals are usually valid for one year and may need to be renewed.
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Medical Students
University of Adelaide students will sometimes be present in the practice. Exposure to general practice
is an essential part of their training. If you wish to consult your doctor without a medical student present
you should make this wish known to the receptionist prior to your consultation. You may wish to inform
the receptionist that you NEVER want a third person present. Your records can then be adjusted to reflect
that wish. -
Patient Feedback
Patients can provide feedback on our practice by talking to practice staff. If you are unhappy with any aspect of the care we provide, we would encourage you to speak to one of the doctors at the first opportunity. If you wish to pursue the complaint further you may contact:
Complaints Commissioner
Health & Community Services
P O Box 199, Rundle Mall, Adelaide
PHONE 8266 8666
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